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Spa Lounge - Visiting the Spa

Visiting the Spa

Willow Stream Spa Experience 

Our spa experiences last at least a full hour as we want you to take time to find your energy. We encourage spa guests to linger longer and take full advantage of our spa facilities, including tranquil lounges; steam room, outdoor deck featuring private Jacuzzis, an infrared sauna, and meditation pods; a movement studio; and a boutique that offers a variety of products to extend your spa experience at home. We also offer a spa lunch menu and wine list to complement your day of relaxation.

Spa Arrival and Etiquette - We recommend you enhance your experience by arriving 45 minutes prior to your first scheduled appointment to enjoy the facilities and relax before your treatments. If you plan to use our amenities, a reminder to bring your workout gear and bathing suit. Please note: all treatments end on time, regardless of start time; jewelry and valuables should be left in your room safe or the hotel safe. Willow Stream Spa and Fairmont Pacific Rim are not responsible for lost or stolen articles. 

Health Matters - Please inform us of any health conditions at the time of booking (e.g. high blood pressure, heart condition, allergies, pregnancy). Consumption of alcohol before, during or directly after treatments is not recommended. You will be asked to complete a medical-history form upon arrival, so we can best meet your needs. 

Further expedite your check-in process by completing your health questionnaire prior to your visit and bring it with you to the spa.

Spa Environment - Willow Stream Spa is an adult sanctuary. Guests must be 18 or older. For your peace and privacy, smartphones and other electronic devices are not permitted. If you wish to receive messages during your time with us, our staff will be happy to assist you. 

Spa Attire - You will receive a robe and sandals to wear between spa treatments, and a locker for your personal belongings. Our therapists are highly trained in draping procedures to ensure your complete privacy; however, for your comfort, undergarments may be worn during treatments. Swimsuits are required in some areas of the spa.

Cancellation Policy - If you must reschedule or cancel any spa reservations please notify the spa 24 hours in advance to avoid the cancellation fee. Cancellation of an Energy Journey requires 48 hours' notice. Missed appointments without proper notice are subject to a 100% for reserved services. 

Taxes & Gratuities - Local taxes will be added to all spa services and packages. Gratuities are up to your own discretion and can be added to your bill upon checkout. 

Parking - We would like to invite you to use our full service Valet Parking located at the front of the hotel with our Guest Service Agents.  Parking is available to our guests at a rate of $15.00 dollars, for a maximum of 4 hours, while you are at the spa. After that time, regular valet fees will apply.

Spa Access - Spa access is complimentary with the purchase of a spa service that is at least 60 minutes in length. Daily spa access without a treatment is $79, which is valid Monday - Thursday based on availability. Please contact us on the day you wish to join, and we would be happy to advise on availability. 

Hours of Operation 

  • Spa Facility 7:00am - 10:00pm (Appointment availability 8:00am - 9:00pm)  
  • Fitness Centre 24 hours (Hotel Guests Only)
  • Pool Deck 6:00am - 10:00pm daily for Hotel Guests and Residents

For more information about our new Willow Stream Spa in Vancouver, or to book an appointment, please contact us at 604-695-5550 or via email at

Monthly parking options available. 

Fairmont Pacific Rim
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