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Visiting the Spa

Hours of Operation
Please note that spa hours are seasonal and subject to change. Please contact Willow Stream Spa for the most accurate information.

Spa
10:00 - 19:00 (Weekdays)
08:00 - 20:00 (Weekends & public holidays) 
Fitness Centre
06:00 - 21:00 (Daily)
Hair Salon
10:00 - 16:00 (Tuesdays & Fridays)
 
Day Use
Day use of the spa facilities is available to non-hotel guests for an access fee of R100 per person, per day. This includes usage of the steam rooms, relaxation lounges and fitness centre.
 
Spa Environment
Willow Stream Spa is a place to restore your energy and relax. For your peace and privacy, phones and other electronic devices are not permitted. If you would like to receive messages during your time with us, please let one of our colleagues know, and we would be happy to assist.
 
Spa Arrival and Etiquette
We recommend you arrive 30 minutes prior to your appointment time to enjoy the facilities and to ensure that your treatment starts on time. Late arrivals may result in a reduction of your treatment experience. Please come and spend the day with us. To make any changes to your booking, please contact the Spa on +27 (0)32 538 5000.

Personal Matters
Please inform us of any health conditions at the time of booking. You will also be asked to complete a medical history form upon arrival, so we can better customise your experience to your needs.

Spa Attire
You will receive a robe and slippers to wear between treatments and a locker for your personal belongings. We ask that you please leave jewellery and valuables in your hotel room.
 
Gift Cards
Gift cards for all spa services and packages are available for purchase. Please contact our Spa Experience Coordinators for further information.

Making Spa Appointments 
Call +27 (0)32 538 5000 or e-mail zim.willowstreamspa@fairmont.com
Consult our Spa Experience Coordinators to select treatments that fulfil your personal requirements. The Spa is located on the 1st Floor of Fairmont Zimbali Resort. Advanced reservations are recommended to ensure availability.

Spa Cancellation Policy
If you wish to reschedule or cancel any spa appointments, please notify the Spa 4 hours in advance. Cancellation of a package requires 24 hours’ notice. Missed appointments without proper notice are subject to a 100% charge for reserved services.

Taxes and Service Charges

VAT is included in all prices. Gratuity is at the discretion of individual guests.

Fairmont Zimbali Resort
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