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Guest Services
Fairmont Dubai
Information * if applicable

Guest Services


Baby sitting services are available upon request. For more information, please contact the Royal Service department on + 971 4 332 5555.

Car rental

Gargash is a well established car rental agency located on the ground floor of the hotel. At Dubai International Airport and Dubai World Trade Centre, there are also a number of car rental agencies including Hertz, Budget, Thrifty and Avis.

Check-In / Check-Out

Check-in time is from 3 pm onwards and checkout time is at 12 noon. Should you arrive prior to 3 pm, our guest services department will be pleased to store your luggage until your room is ready.


Located in the main lobby, our award winning concierge team is available 24 hours a day to assist you in making the most of your stay in Dubai. From organising sightseeing tours to arranging dinner and travel reservations, as well as providing insight on cultural places to visit for a glimpse of Middle Eastern life, our team will ensure that every detail of your trip is experienced to its fullest.


There are six glass panoramic guest elevators located in the main lobby.

High Speed Internet Access

Guests may access the Internet through dedicated computers at the computer room located in the hotel lobby or in the privacy of their guestroom with Fairmont.Net ports, which enables users to connect their laptop ethernet port directly to the Internet.Wireless capabilities are also available in all guest and meeting rooms and the Fairmont Gold Lounge.

In Room Safe

All guest rooms have an in-room safe that can hold a laptop computer.


Laundry services are available 24 hours a day, including specialised services upon request.

Dubai Shuttle Service

Fairmont Dubai offers a complimentary daily shuttle service to Dubai International Financial Centre, The Dubai Mall and the beach. Please visit the Concierge in the lobby or dial extension 8317 from any hotel phone for more information and timings.

Mall Shuttle Services

A complimentary shuttle service is available from Fairmont Dubai to the Burjuman Mall and Mall of the Emirates. Please visit the Concierge in the lobby or dial extension 8317 from any hotel phone, for the daily shuttle service schedule. Other shopping malls are accessible through the Dubai metro system which is conveniently located in front of the hotel.


Valet and self parking options are available, including complimentary valet parking for in-house guests.

Safety Deposit Boxes

The hotel offers complimentary safety deposit boxes at the front desk.


A range of shops are located on the ground floor of the hotel, including a beauty shop, florist and a leading Arabic jeweller.

Wheelchair Accessibility

Fairmont Dubai is fully wheelchair accessible in all public areas. The hotel also offers accessible rooms for the physically challenged.

Fully accessible rooms (5) are designed with:

  • Lowered light switches
  • Lowered peephole
  • Lowered thermostat
  • Wider doorways
  • Grab bars in the bathroom
  • Raised sink
  • Raised toilet
  • Lever door handles
  • Lowered clothes rack

Visitors policy

Visitors policy apply as per the UAE local rules and regulations.