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Fairmont Heritage Place, Ghirardelli Square
Information * if applicable

Guest Services

Airport Transfer & Valet Parking*

Airport transfers arrangements and valet parking available at supplemental charges. For transportation arrangements please contact our Concierge team at: 415-268-9900.

24-Hour Bellman and Concierge Service

Our VIP Concierge and Bellman are available twenty-four seven to assist with making your stay memorable. The Concierge is available to assist with dinner reservations, event tickets, tours, transportation arrangements etc.

Childcare Services*

Babysitting and childcare services/ activities may be arranged upon request.  Please contact our VIP Concierge team at 415-268-9900 or via email.

Club Lounge With DirecTV

Relax in our Owner’s lounge and enjoy DirecTV 52" LCD television or our New York times best-selling novels form our book shelf.

Complimentary Self-Service Daily Continental Breakfast

Complimentary self-service daily continental breakfast is available for all registered guests.  Hours of operation include 7:00 am to 10:00 am on weekdays (Monday-Friday) and 7:00 am to 11:00 am on weekends (Saturdays & Sundays).

Pre-Arrival Grocery Shopping*

Personalized grocery delivery service is available at a supplemental charge.  This service is subject to request and may be completed at any point of your stay during grocery hours of operation.

Luxury House Car Service

A chauffeured luxury house car service is available complimentary for pick-up and drop off within a two mile radius from the Fairmont Heritage Place, Ghirardelli Square. For longer distances exceeding the two mile radius; our VIP Concierge team would be delighted to arrange private transportation. This service is available upon request and on a first come, first serve basis and is also subject to availability.

Housekeeping & Turndown Service

Complimentary daily housekeeping and turndown service is available for all registered guests.

In-Suite Dining Services*

In –Suite dining services available through restaurants in the square during their hours of operations. For further information visit our dining section.

Pre-Arrival Itinerary Planning

Personalized pre-arrival itinerary planning is done for all registered guests by our Concierge Supervisors. 

Laundry & Dry Cleaning Service*

Laundry & dry-cleaning services is available for all registered guests upon request.

Mail & Package Delivery*

Mail & package handling and delivery is available upon request. Supplemental charges may apply.

In-Suite Massage Services*

Relaxing In-residence Massage Services is available upon request at a supplemental charge.

Personal Chefs & Waiters*

Private in-Suite hospitality and entertainment events may be hosted in residences and arranged by the Concierge team. These events are subject to request, for a maximum of 8 people and must be arranged through the hotel. 

Outdoor View Terraces With Fire Pits

The fire pits on our famous Nursery and Mustard terraces are available for all guests to enjoy along with our breathtaking views of the Bay and Ghirardelli Square. 

In-Suite Washer & Dryer

LG Individual washers & dryers are available in all suites. Our In-Suite washer and dryers is a complimentary service that is also facilitated by housekeeping.

Afternoon Wine & Cheese Reception

Complimentary daily late afternoon wine & cheese reception is available for all registered guests every evening from 5:00 pm to 6:00 pm.  Our famous wine and cheese hour is poured daily in our Owner’s Lounge.