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Fairmont Hotel Vancouver
Information * if applicable

Guest Services


The Fairmont Hotel Vancouver uses the services of  Nannies on Call, a well-renowned babysitting company in Vancouver. All of the nannies hold a current First Aid/CPR Certification and have undergone a full background check.  Nannies on Call is licensed, bonded and insured.

For information and reservation, please contact the hotel's Concierge, or call: (604) 924-2674 or toll free at 1(877) 214-2828 or visit their website.  Approximate costs are $17.00/hour (four (4) hour minimum) for up three children in the same family. There is a $33.00 booking fee.  Additional children $2.00 extra per hour for the same family and $3.00 extra per hour for different family.  Past midnight $2.00 extra per hour.  Statutory Holidays $2.00 extra per hour, Christmas and New Years Eve are double rates with a four hour minimum.  Cancellation Policy is 24-hours notice.

Bell Staff

Bellmen are located in the Breezeway and in the Main Lobby of the hotel. They will be happy to assist you with porterage and luggage storage.


The following boutiques are located in the hotel:

    • Louis Vuitton             
    • Otto Friedl Watchmaker              
    • Omega           
    • Dior 
    • Dior Homme              
    • St. John Boutique               
    • Gucci

Check-In / Check-Out

Check-in time is 3:00 p.m.
Check-out time is 12:00 noon.


The Concierge Desk is located in the Main Lobby.  Our knowledgeable and friendly team can provide advice and assistance with all your activity, dining and transportation arrangements.


The hotel has six elevators that service from the Lobby to the guest rooms, Health Club and meeting rooms.


The Housekeeping staff is pleased to provide cribs and rollaways when needed. They also handle all request for lost and found items.

In-Room Safe

All guest rooms include a small safe. Safety deposit boxes are available at the Front Desk at no extra charge.

Laundry Services

Dry cleaning, laundry and pressing services are available seven days a week. Laundry bags and price list are located in the guest room's closet.


The hotel's parking facility is adjacent to the hotel and offers above and underground stalls.

  • Valet Parking $62.00 CAD/night inclusive of taxes, including in-and-out privileges   
  • Visitors may also use the street parking for a maximum time of two hours. It is metered from 9:00 a.m. to 10:00 p.m., seven days a week.

Electric Car & Hybrid Parking
The Fairmont Hotel Vancouver supports your decision to drive a more environmentally friendly car and is happy to extend complimentary parking for Electric Cars and a 50% discount for Hybrid Vehicles (Maximum one car per room). Electric charging available onsite.

Pet Policy

The Fairmont Hotel Vancouver is pet friendly, and even has resident Canine Ambassadors. All pets staying at the hotel receive: 

  • Welcome mat in the room              
  • Pet dish              
  • Welcome treats              
  • Toy       
  • Information sheet on pet activities

The price is $25 CAD per day and the animal must not be left unattended in the room. Seeing-Eye dogs are always welcome and exempt of charges.

Physiotherapy and Wellness

Sitka Physio & Wellness 

Located on the lower concourse of the hotel, Sitka offer physiotherapy treatment, group Pilates and Yoga classes and 1-on-1 Pilates, Yoga and personal training services. Their skilled therapists and instructors work together to deliver treatments customized for your individual needs. Visit their website or call (604) 558-2222.

Business Hours:
Monday to Friday
7:00 a.m. to 7:00 p.m.
Closed on statutory holidays.

Wheelchair Accessibility

The hotel offers twelve specially designed accessible rooms. The doors have special handles and the large bathrooms are equipped with grab bars.