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Fairmont Grand Hotel Kyiv
Information * if applicable

Guest Services

Bell Staff

Bellmen are located at the Naberezhno-Khreschatytska Street entrance to the hotel. They will be happy to assist you with porterage and luggage storage.

Business Centre

To ensure that your Kiev conference, meeting or special event is perfect, down to the last detail, our fully equipped business centre is accessible 24 hours a day. Here are just a few of the features and services available at our Kiev convention centre hotel:


  • Computer stations with high-speed Internet access
  • Secretarial, courier, printing, photocopying and facsimile services


Check-In / Check-Out

Check-in time is 3:00 p.m.
Check-out time is 12:00 noon.


The Concierge is available 24 hours daily in the Lobby of the hotel. They can help you arrange dinner reservations and give you directions to major attractions. To assist with pre-arrival requirements please contact our Concierge at +380 44 322 8888 or via email.


The Housekeeping staff is pleased to offer twice-daily maid service including turn-down service to ensure the best possible comfort of all our guests.

Laundry Services

Same-day laundry service and overnight shoe shine is available. Pressing service is available upon request.


Parking is available for 30 UAH per hour up to 180 UAH or 180 UAH per night. For guests in Royal and Presidential Suites parking is complimentary. For restaurant guests parking is complimentary. Rate is valid for minimum spend of 300 UAH and for maximum time of 3 hours. Parking should be paid/validated at the concierge desk.  All in-house guests are able to charge the parking to their guest room.

Safe-Deposit Boxes

We offer in-room safety deposit boxes.

Wheelchair Accessibility

There are 3 rooms at the hotel which are specially adapted for physically challenged guests. The Housekeeping Department can also provide raised toilet seats and shower chairs upon request.