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Fairmont Makkah Guest Services
Fairmont Makkah Clock Royal Tower
Information * if applicable

Guest Services

Check-In / Check-Out

Check-in time is from 5:00 P.M. onwards and check-out time is at 12:00 P.M. Should you arrive prior to 5:00 P.M., our guest services department will be pleased to store your luggage until your room is ready.


Our concierge team is available 24 hours a day to assist you in making the most of your stay in Makkah. From organizing sightseeing tours to arranging dinner and travel reservations, as well as providing insight on cultural places to visit.


For your convenience there are 32 guest elevators located in the main lobby (M2).

High Speed Internet Access

Wireless high-speed internet connectivity is subject to charges in all guest rooms.

  • Business Internet Access - 24 hrs. @ 50 SAR.
  • Premium Business Internet Access – 24 hrs. @ 85 SAR.
For more details please contact Royal Service representative.

In Room Safe

All guest rooms have an in-room safe that can hold a laptop computer.


Laundry services are available 24 hours a day, including express services upon request.

Limousine Service

A Limousine Service agency is located in the lobby (M2) of the hotel. 


Abraj Al Bait Shopping Mall is located on the ground floor (GF) of the hotel.


Guest parking is not available onsite

Safety Deposit Boxes

The hotel offers complimentary safety deposit boxes at the front desk.

Wheelchair Accessibility

Makkah Clock Royal Tower, A Fairmont Hotel is wheelchair accessible in all public areas. The hotel also offers accessible rooms designed with: 

Lowered light switches

Lowered peephole

Lowered thermostat

Wider doorways

Grab bars in the bathroom

Lowered sink

Lowered toilet

Lever door handles

Lowered clothes rack

Bed steps upon request