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Fairmont Mara Safari Club
Information * if applicable

Guest Services

Check-in / Check-out Times

Guest check-in cannot be guaranteed until 12.00 p.m. Guests are asked to check out at 10.00 a.m.


Mara Safari Club qualifies as a "family friendly" hotel. Children are most welcome. 2 baby cots are available. Children can be served an early supper, on prior request. Baby-sitting and listening services are available, also on prior notice.


Mara Safari Club is on the telephone exchange. Fax services are also available. The Club is on radio with most landcruisers and neighbouring lodges.

Credit Cards

The Cashier accepts Visa, Senator, American Express, and Mastercard credit cards.

Currency Exchange

Reasonable amounts of foreign currencies can be converted to Kenyan Shillings.


Voltage in Kenya is 240 volts.  Only the main building has electrical outlets. Shaving outlets only have 220/240 voltage capacities.  Mara Safari Club is not on the mains, but a generator operates for 24 hours in both the main building and the tents in the form of  3-point square pin sockets.

Gift Shop

The Gift Shop stocks curios, batiks, "African" clothing, jewellery and accessories, as well as basic necessities such as film. It is open from 08.00 to 10.30 a.m., 12.30 to 03.30 p.m. and 06.00 to 08.00 p.m.

Hair-dryers and Adapters

Hair dryers are available in each room and adapters are available upon request.

Laundry/Dry Cleaning

Same day laundry services are available, and providing clothes are handed in before 10.00 a.m., they will be returned at 06.00 p.m. Dry cleaning services are not available.

Medical Services

A clinical officer is based on site, and is available on a 24 hour basis.

Petrol / diesel

Diesel fuel is available at the Mara Safari Club. A mechanic is also available to fix minor vehicle faults.

Room Service

This service only offers morning tea/ coffee/ hot-chocolate with wake-up calls.

Safety Deposit Boxes

The Cashier offers the use of a safety deposit box, free of charge.

Secretarial Services

Are available, as well as photocopying.

Shoe Cleaning Services

These are available. Please leave your shoes with the tent steward.