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Downtown Shanghai Luxury Hotels: Fairmont Peace Hotel Lobby
Fairmont Peace Hotel
Information * if applicable

Guest Services


Fairmont Peace Hotel offers professional child care services. For information on pricing and reservations, please contact the hotel's Concierge desk.

Bell Staff

Bellmen are located in the Main Entrance of the hotel, 24-hours a day. They will be happy to assist you with porterage and luggage storage.

Check-In / Check-Out

Check-in is anytime after 3:00 pm, local time, on the day of arrival, and check-out is anytime before 12:00 pm on the day of departure.


The Concierge Desk is located in the Main Lobby. They will happily assist you with obtaining tickets for sporting events and theaters, making dinner reservations and arranging city tours.


The Housekeeping staff will provide extra amenities such as humidifiers and baby cribs at no extra cost. If you require a crib, we recommend reserving a Deluxe room or suite as these have sufficient space for the addition of cribs.


In order to guarantee same-day laundry service, the laundry bag must be ready by 9:00 a.m. The delivery will be done after 6:00 p.m. This service is available daily.  Pressing service is also available from 8:00 a.m. to 7:00 p.m. daily.

Medical Services

Fairmont Peace Hotel Security Team members are trained in First Aid and CPR and respond to emergency calls in the hotel 24 hours a day. The hotel also utilizes the services of an on-call doctor at the guest's request. Additional medical equipment including wheelchairs is available on request (subject to availability).


Valet Parking is available on the second floor of the hotel, main entry through Nanjing Road (E). In-and-out privileges are included. Valet parking will be charged to your room account unless otherwise specified.

  • Overnight rate for Registered Guests: RMB 80 (24 hours)  
  • Hourly Rates: RMB 15 
  • Overnight rate for Non-Registered Guests: RMB 300 (24 hours)

Pet Policy

Fairmont Peace Hotel does not allow pets. Seeing-eye dogs are always welcome and exempt of charges and restrictions.

Safe Deposit Boxes

Safe deposit boxes are available at the Front Desk, at no extra charge.  Additionally, each room is equipped with an electronic safe.

Wheelchair Accessibility

The Fairmont Peace Hotel Shanghai is wheelchair accessible in all public areas with the exception of the Mezzanine which houses the Peace Gallery and The Cin Cin.  The entrance elevator is located at both Nanjing Road (E) and Dian Chi Road entrance to the hotel.

According to the guest's needs, The Fairmont Peace Hotel Shanghai offers the following room features for the physically challenged guests. 

Fully accessible rooms (3) with:

  • Lowered light switches  
  • Lowered thermostat  
  • Wider doorways
  • Grab bars in bathroom
  • Raised sink
  • Raised toilet
  • Lever door handles
  • Lowered clothes rack